Shipping policy

Shipping Policy

At Legacare, we are committed to delivering your orders safely and on time. Please review our shipping terms and conditions below.

Shipping Timeline

Orders are processed and dispatched within 1-2 business days. Delivery typically takes 7-15 business days from the dispatch date, depending on your location. Please note that processing time is separate from shipping time.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times may vary based on your destination. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your shipment in real-time. We recommend checking your tracking information regularly for updates.

Customs and Delays

International shipments may experience delays due to customs clearance, local holidays, or weather conditions. Legacare is not responsible for delays caused by customs authorities or third-party carriers beyond our control. Any additional customs fees or import taxes are the buyer's responsibility.

Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately at legacaresupport@gmail.com with tracking information and photos of the damage. We will investigate and work toward a resolution.

Shipping Exceptions

During peak seasons or unforeseen circumstances, shipping may take longer than usual. We will notify you of any significant delays as soon as possible.

For further questions about shipping, contact us at legacaresupport@gmail.com.