Refund policy

Refund Policy

At Legacare, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free refund process.

Refund Eligibility

You may request a refund within 30 days of your purchase date. To be eligible for a refund, items must be unused, in original condition, and in original packaging. The product must not show signs of wear or damage caused by the customer.

Refund Process

To request a refund, contact us at legacaresupport@gmail.com with your order number and reason for the return. We will provide you with return shipping instructions. Once we receive and inspect your return, refunds will be processed within 7-10 business days. The refund will be credited to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item shipped by us. In such cases, we will cover return shipping.

Non-Refundable Items

The following items are non-refundable: items used or damaged by the customer, personalized or custom-made products, clearance or sale items (unless defective), and items purchased more than 30 days ago.

Refund Exceptions

Refunds may be delayed if the returned item is damaged, incomplete, or missing parts. In such cases, we may deduct applicable repair or restocking costs from your refund.

Defective Products

If you receive a defective or damaged product, contact us within 7 days of receipt. We will arrange a replacement or full refund at no cost to you.

For refund inquiries, please reach out to legacaresupport@gmail.com.